FAQs

COVID-19 Home Specialist Measures


Our Home Specialist’s take the following precautions & measures to fight against the spread of germs and viruses. Our Home Specialist’s are taking steps to do their part in keeping everyone healthy. This includes:

  • Washing hands regularly
  • Disinfecting equipment between each job.
  • Staying home when they are not feeling well.
  • Wearing masks from start to finish
  • Practice physical distancing in your home, as appropriate.
If you would like any additional measures taken contact us directly.




What Is Included In A Regular Cleaning?


Do’s:

  • Kitchen (clean sink out, counter tops, cabinet faces upper and lower, stove top)
  • All exterior surfaces in all rooms
  • Floors are mopped and vacuumed
  • Bathroom (complete toilet clean, shower, handles, tub, drain)
  • Bedroom shelving, nightstands, bed frames, tidy up bed)
  • All window sills
Don’ts:
  • All Extras are not included (must be selected for an additional cost)
  • The extra time included in deep cleans allows for more detailed work in the above mentioned Do’s




What Is Included In A Deep Cleaning?


Do’s:

  • Everything included in a regular clean +
  • Baseboards
  • Light switches & Door handles
  • Detailed Dusting
  • Back Splashes and Faucet Fixtures are polished
  • Light organization of all rooms (for detailed organization select add on)
  • Extra hour included for high detail areas
Don’ts:
  • All Extras are not included (must be selected for an additional cost)




What Is Included In A Move Out Or Move In Cleaning?


When booking a Move Out or Move In clean, you can expect an all inclusive service. This is our most detailed package and includes 4 of the 7 extra services we offer which you can add to any level of service. These extras include: Inside oven, inside fridge, inside cabinets, and inside all windows. This clean is intended to turn the home someone once lived in, into its original state and ready for new homeowners.




Cancellations And Refunds


  • If you cancel before 48 hours you will receive a full refund to the payment information on file.
  • If you cancel within 48 hours of your booking, your booking is credited to your account to use whenever you’d like.
  • If you cancel within 24 hours, it is a non refundable full charge.




Do I Have To Be Home When The Cleaners Arrive Or Depart?


You do not! However if it’s your first time signing up for a Spakleen cleaning, initial introductions always help develop the personable relationship with your home specialist.




Can I Trust Your Cleaners? Are They Background Checked?


You sure can! With 5 star reviews and climbing and our cleaners being federally and state wide background checked we vet the best, and get rid of the rest.




Can I Leave A Key?


Yes! It is actually preferred after the initial visit. This way we’re not holding you up if there’s traffic or if parking is a little harder than usual to find.




What If Something Breaks?


This seldomly occurs but accidents do happen. Please contact our office immediately to work with our insurance to get the object of value replaced.




What If The Cleaner Doesn’t Stay The Entire Time Or Finishes Early?


Cleaners will always find more to do to clean up your home with the time you’ve paid for. If a cleaner does happen to leave early contact our offices immediately.




What If I’m Not Satisfied With My Cleaning After They Leave?


If you are not happy with the service for any reason please call us immediately for further instructions. A Re-scheduled clean must be made within 2 business days of the original appointment.




Am I Charged Upon Booking?


Yes, this is to ensure your day and time is reserved. This may seem inconvenient and unorthodox as a service company. But due to fraudulent billings in the past we’ve changed to this standard to ensure all cleanings are paid for before service.




Are Your Prices Negoitable?


No, are rates are calculated by the information you provide on our booking page. We provide some of the lowest rates in the industry.




What If My Home Requires More Time Than What It Was Booked For?


When you book online be sure to select the current level of cleanliness of your home. This ensures the proper amount of time is allocated to cleaning your home during your scheduled booking. Improper booking information will require you to reschedule at full rate.